Request a review of a Wisery payment through the Contact Us form. Include the purchase details and the reason for your request so Wisery can identify the transaction and assess it.
For: the customer who paid for a Wisery subscription or manages its billing. Have access to the purchase email and receipt or order reference if available.
When do Wisery’s written terms provide for a refund?
Wisery’s current Terms of Use provide an exceptional full-refund case: technical issues found within 7 calendar days after the first payment for your first subscription prevent you from using the service as described in the Terms.
Refunds are not generally owed for a recurring payment, a change of mind, a mistaken purchase, lack of expertise, or a breach of the Terms. Check the full Terms for all conditions. Sending a request does not mean that a refund has been approved.
Send a Wisery refund request
Use one refund request for the specific Wisery payment you want reviewed.
Open Wisery Contact Us.
Enter your name and the email used for the Wisery purchase.
Use a subject such as Refund request for Wisery subscription.
Identify the payment date, plan, amount, currency, and receipt or order reference.
Explain why you are requesting the refund. If the reason is a technical problem, describe when it began, what you tried, and how to reproduce it. Add a screenshot of the error when useful.
Select Send request and keep the confirmation or support conversation.
Identify the purchase and explain why you want the payment reviewed in the Wisery Contact Us form.
Sending the refund request starts a review; it does not confirm approval or completion. Wisery may ask for additional purchase or problem details.
What information should my refund request include?
A complete Wisery refund request should identify the purchase and explain the issue without exposing full payment-card details.
Purchase: checkout email, payment date, amount and currency, plan, and order or transaction reference.
Reason: the issue you want reviewed and when it began.
Technical problem, if applicable: the affected feature, steps to reproduce the problem, error message, and a screenshot.
Do not send a full card number, security code, password, or sign-in code in the request.
Does canceling Wisery automatically refund a payment?
Canceling a Wisery subscription renewal does not itself request or approve a refund for an earlier payment. If you also want to stop the next renewal, follow Cancel your Wisery subscription and keep your account and keep the cancellation confirmation. Account deletion is a separate action that closes the account and stops its associated subscription.
What if I cannot find my receipt?
Use Find invoices and receipts for your Wisery subscription to check Billing history, purchase emails, or Paddle purchase support. If the receipt is still missing, include the purchase email, approximate payment date, amount and currency in your Wisery request.
How do I check the status of a Wisery refund request?
Reply in the existing Wisery support conversation, identifying the same order or payment. Ask whether the request is being reviewed, whether more information is needed, or whether an approved refund has been processed. Keep the refund confirmation when provided. Approval and completed processing are separate stages.