Find the billing records for your Wisery purchase, locate a payment receipt, or request a missing receipt through Paddle purchase support.
For: the person who paid for a Wisery subscription or manages its billing. Sign in to view Wisery’s Billing page, and use the checkout email to locate a purchase through Paddle.
Where is Billing history in Wisery?
Find Wisery Billing history from Account settings.
Sign in to the relevant Wisery account.
Open Account settings from the account menu.
Select Billing to open Billing history.
Review the billing records available for that account. If no records appear, continue with the purchase-email and Paddle routes below.
The example account displays You don’t have any invoices yet. An empty Billing history is a reason to check the purchase receipt and the correct account; it is not proof that no Wisery purchase was made.
Billing history is available under Account settings → Billing. This example shows the empty state, with no financial or personal records.
How do I find the payment receipt?
Look for the receipt associated with the specific Wisery payment.
Search the inbox used at checkout for the Wisery purchase and Paddle payment emails.
Match the product, payment date, amount and transaction reference with the purchase you need.
Use the receipt or billing link in that email to access the available purchase documents. If a PDF invoice download is offered, save the document from that billing flow.
A receipt is sent after a successful payment. The purchase email can be different from the email of a colleague who uses a card in the Wisery account.
How do I request a missing receipt?
Request a missing Wisery receipt through Paddle purchase support.
Open Paddle purchase support. The support page lists Request receipt as a billing-help topic.
Select Look up my purchase.
Enter the email used for the purchase, select Locate my purchase, and follow Paddle’s verification and purchase-identification instructions.
Request the receipt for the Wisery transaction you identified. Include the purchase date, amount and transaction reference if you have them.
Keep the request until you receive the correct document or support asks for more information. If the purchase cannot be found, contact Wisery support with the information you have.
Can I correct the name, address or tax details on an invoice?
Ask Paddle purchase support about correcting the billing document for the specific Wisery transaction. Include the transaction reference and explain which billing detail needs correction. Changing your Wisery profile does not automatically correct an existing payment document; support must confirm what can be changed.