Find the billing record for your Wisery subscription, update its payment method through the purchase-management route, and check that the change applies to the correct subscription.
For: customers with a paid Wisery subscription who are responsible for its payment. You need access to the email used at checkout. If someone else paid for the subscription, ask that purchaser to manage the billing details.
How do I find my Wisery payment-management link?
Find the Wisery purchase-management route in the receipt or use Paddle purchase lookup.
Find the receipt or subscription email for the Wisery purchase. Wisery’s Privacy Policy identifies Paddle as its payment provider.
Open the management or billing link in that purchase email.
If you cannot find the email, open Paddle purchase support and select Look up my purchase.
On Help us locate your transaction, enter the email used for the purchase and select Locate my purchase. Complete any requested verification and follow Paddle’s instructions to identify the Wisery transaction.
The purchase lookup is a way to identify your billing record. It is not a payment-method change by itself. If Paddle cannot locate the purchase, check the checkout email and receipt, then contact Wisery support.
Use the email from your Wisery purchase to locate the billing record in Paddle. The form is shown before any information is submitted.
How do I replace the payment method?
To replace the payment method for a Wisery subscription, first identify the correct purchase.
In the purchase-management flow, check that the product and subscription are the Wisery purchase you want to change.
Choose the available payment-details update option. If no update control is available, request a payment-method update through Paddle purchase support.
Enter the new payment details only in the payment provider’s secure form and complete the instructions shown there.
Review the payment method or confirmation displayed for the subscription. Keep the confirmation for your records.
For subscriptions managed through Paddle’s customer portal, an updated payment method is used for future renewals and charges. Replacing a payment method does not rewrite an earlier invoice or reverse a previous charge.
Does editing my Wisery profile change my billing details?
Editing the name or email in a Wisery profile is different from updating the payment method attached to a paid purchase. Use the receipt or Paddle purchase-management route to change the subscription’s payment details.
What if I cannot find the purchase or change the payment method?
Contact Paddle purchase support or Wisery support with the purchase email and transaction reference from your receipt. Say that you want to update the payment method for an existing Wisery subscription. Do not send your full card number, security code or password in a support message.