Skip to main content

Find submitted contacts and understand why a contact may be missing

Find contacts submitted through a specific Wisery online card and check the form, selected card, and required fields when a submission is missing.

Find the contact details visitors submitted through your Wisery online card, and check why an expected submission is missing.

Applies to: Wisery Pro card owners using the Collect contacts block. Contacts belong to the online card through which they were submitted.

Find contacts for an online card

  1. Sign in to Wisery and select Contacts in the dashboard menu.

  2. Use the card selector at the top right to choose the online card the visitor opened.

  3. Review the contacts and count shown for that card.

Switching the selected online card changes the contact list. An empty list for one card does not mean that another card has no submissions.

Wisery Contacts screen with the online-card selector at the top right.

Choose the online card that the visitor used. Contacts are shown for the selected card.

Read the submitted details

The Wisery Contacts table shows Name, Phone, Email, Position, and Company. Name combines the visitor’s first and last names. Position and Company are optional form fields, so a submitted contact may show a dash in those columns.

To work with the details outside Wisery, export the contacts as a CSV file.

Wisery Contacts list showing two fictitious submissions in the Name and Phone columns.

The Name and Phone columns show submitted details for the selected card. Other contact fields appear to the right. These are demo contacts.

Why is a contact missing?

A Wisery online-card view or QR scan does not create a contact. Saving your details to a visitor’s phone also does not submit their details to you. The visitor must complete your contact form and select Share contacts.

  1. Check the selected card. In Contacts, choose the exact online card the visitor used.

  2. Check that the form was submitted. The visitor must complete First Name, Last Name, Email, and Phone. Position, Company, and LinkedIn are optional.

  3. Check the confirmation. A successful submission shows Thank you for sharing your contact details. An unfinished form is not a submitted contact.

  4. Reload the list. Refresh Contacts and select the same online card again.

  5. Try a fresh submission. Open the card, submit recognizable test details, and check that card’s Contacts list.

If the fresh test is still missing after the success confirmation, contact Wisery support through the in-app Messenger with the card link and approximate submission time.

If the card has no contact form, follow Add a contact collection form to your online card.

Related Articles
Did this answer your question?